problem with new purchase of hex data exporting

Hello,

I just bought a fresh copy of hexdata and I'm trying to export as much userinfos as I can from virtuemart 2 in joomla 2.5 with your component. I will export to csv and it actually pulls up the information beautifully but towards the end I get an error exactly like described in this thread, '
www.hexsystechnologies.com/index.php?opt...2&lang=en&view=topic
'

it's as if it times out... If I try and use the default profile you guys supply with the component (joomla articles) it only gathers a couple of articles and displays the error as well on export (sorry an internal server error has occured).

I tried changing some settings in php5.ini to solve but it's not working and it is not exporting all the data I need, only the majority.

Also it would be nice to have an option for ordering of the tables on export so that I don't have to do it manually later on to order different tables.

thank you!