To download your purchased extension, you just need to log in on our site with the account that holds the license, head to My Orders >> My Downloads tab, and use the Download button.
NOTE: We are the only one to develop and distribute our extensions that can be downloaded only on this site. Be careful to get our products on other sites than this, our extensions can be downloaded only on this site. If you find our extensions downloadable on other sites at the cheapest price it's quite possible that malware, security injections, and hidden links have been added by other people in our products, thus download and install extensions on your site at your own risk. Moreover, we do not provide support for our products downloaded elsewhere and without a valid order on our official site.
When your order will be confirmed, you will get your invoice via email on your email address used in the transaction, after purchasing a subscription from us.
We have also added the possibility to download a copy of your invoice directly from our site. You just need to log in on our site with the account that holds the license, head to My Orders >> My Purchases tab, and use the Invoice Link under the More button.
It's a recurring fee, but you can cancel the subscription anytime during the subscription period. And subscription cancellation won't affect your website, you can continue to use the tool for a lifetime without any interruption. It's just you won't be able to access the upgrades and technical support once your subscription period expires.
Subscription cancellation means it won't get auto-renewed but your subscription will remain active till the time of your subscription expiry date. It doesn't involve any refund.
You can install the product on any number of websites you own. While the support and free upgrades would be available for one domain only.
You may refer to our documentation to get started with our products. You can also go through our dedicated support forum as it is also a great source of information to offer you tips and valuable advice.
Make sure that there is at least one active subscription assigned to you so that you can post your questions on our dedicated support forum. You can also email us via contact form. It is advisable that you clearly describe what issues you've encountered in the email so that we can quickly provide solutions for you.
Our support team is available 24 X 7.
Your support request is usually answered within 24 hours, as it may require few hours to understand better your issue and give you an optimal answer and solution.
Free updates last till your subscription plan is active. This means that you will have access to your products folder for a time period of your subscription plan and you will be able to download the latest release by yourself. In case you have canceled your subscription then after the end of your subscription period for example if you purchased a 1-year subscription plan then after 1 year you can still continue to use downloaded products with no limitations but you won't have access anymore to download new releases.
Yes, simply go to My Orders and you'll see upgrade options.
Even if your support license (subscription) expires, you will still be able to use the software product on your site as there are no restrictions, the component's functionality is not affected by your subscription status.
The only restrictions applied to your subscription are that you are no longer eligible for extension-related downloads (component, modules, templates, plugins, etc.) and you will no longer receive customer support for your registered domain(s).
Your subscription is auto-renewed and you are notified two times before auto-renewal. In case it doesn't get auto-renewed, you can also renew your subscription by logging into our site with the account that holds the license and by going to My Orders >> My Purchases >> Renew Now button.
Free updates last till your subscription plan is active. This means that you will have access to your products folder for the time period of your subscription plan and you will be able to download updates for free.
After the expiration of your subscription plan, you can continue to use downloaded products with no limitations, but cannot download the latest release. If you want to have access to updates and download new releases you simply need to buy again or renew your subscription plan for that extension. This will give you access to updates for the time of that plan. For further queries, you can contact us via the contact form.
Yes, we offer customizations service. While we try our best to help everyone with minor customizations, our top priority is to assist with valid issues that are covered in our support policy. For simple customizations, no extra charge will be applied, for more complex one you could be notified about the price.
Our products work across all stable Joomla! versions from Joomla! 2.x and Joomla! 3.x.
You MUST NOT ask for a refund the very first time you contact us or open a Paypal dispute/chargeback before having contacted us!
This is clearly unacceptable. If you experience something that doesn't work fine on your site, you are recommended to contact our support and give us an opportunity to fix it and make it works also on your site. If after having worked on your site we will be sure that our extension can't work fine for you we will be happy to send you a refund.
This will imply that you have to uninstall our extension and also your account and product access on our site will be deleted permanently.
Refunds are accepted within 14 days from the date of purchase. Read our full Refund Policy
You can ask for a refund within 14 days from the date of the purchase. Please avoid contacting us after 14 days asking for refunds because orders can't be canceled anymore when this period is expired. Read our full Refund Policy
Our Payment gateway 2Checkout is a completely secure way of making money transactions online. Your Card details are passed through 256 Bit SSL encryption against fraud check so it takes some time to verify your account. In this case please do not lose patience and wait for some time. After verified by checkout you can access the download section to download your product.

-10% renewal discount - After your subscription expiration, if you want to renew your subscription, you will get a 10% discount on the "Standard" Subscription package. All updates and new versions are free of charge as long as your membership is active and renewed.

-20% renewal discount - After your subscription expiration, if you want to renew your subscription, you will get a 20% discount on the "Professional" Subscription package. All updates and new versions are free of charge as long as your membership is active and renewed.

-30% renewal discount - After your subscription expiration, if you want to renew your subscription, you will get a 30% discount on the "Extended" Subscription package. All updates and new versions are free of charge as long as your membership is active and renewed.

Our Products comprise of three different pricing plans.

  • Standard
  • Professional
  • Extended

Some vital information about these plans is given below:

1> All plans include lifetime license, with same product package and functionalities but will comprise with different support duration as Standard and Professional plans include 6 months of support and Extended plan includes 1-year of support.

2> Standard includes Single Domain support but Professional and Extended have up to 10 domains of support.

3> Discount:

Standard Plan: 10% renewal discount - After your subscription expiration, if you want to renew your subscription, you will get a 10% discount on the "Standard" Subscription package. All updates and new versions are free of charge if your membership is active and renewed.

Professional Plan: 20% renewal discount - After your subscription expiration, if you want to renew your subscription, you will get a 20% discount on the "Professional" Subscription package. All updates and new versions are free of charge as long as your membership is active and renewed.

Extended Plan: 30% renewal discount - After your subscription expiration, if you want to renew your subscription, you will get a 30% discount on the "Extended" Subscription package. All updates and new versions are free of charge as long as your membership is active and renewed.

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