Topic-icon Unpublished Reviews Affect Overall Rating

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21 Jun 2018 16:19 #6084

Thanks Daniel. I will get that updated and let you know if we have any problems.

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21 Jun 2018 14:04 #6083

Sent the remaining modules as well via WeTransfer, Please check...


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Daniel

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20 Jun 2018 21:13 #6078

Hi Daniel
It looks like the module is actually 'Page List Slider for vReview' - are you able to do something for that one that will prevent the star and count from being affected until the reviews are published? I did a test review and even though it wasn't approved it brought the count up to 32 and brought the star count down. Once I deleted it, they went back to the correct number and rating.

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Robb

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19 Jun 2018 12:51 #6076

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Daniel

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19 Jun 2018 12:26 #6075

Hi Daniel
The area I am referring to is with a module. I have attached a screenshot.

I have customized the look of the module but you can see where it displays the total number of reviews. That and the star rating seem to be affected by the ratings that have not yet been published.

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Robb

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19 Jun 2018 12:16 #6074

Hi,
Please share the screenshot of which particular layout you are talking about?


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Daniel

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18 Jun 2018 15:32 #6072

Hi Daniel
Thank you for the quick reply and fix for this. That was outstanding!

I updated right after your message, and I noticed it still shows a total of all reviews even if they aren't published. For example, over the past week, we had 6 new reviews submitted - and though I hadn't approved them, they were added to the total amount of reviews that were published (which was 25) so it showed a total of 31 reviews. Is there a way to have that total reflect only the published reviews?

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Robb

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08 Jun 2018 10:27 #6049

Hello,
Please download the latest version i.e. 1.9.9. It will resolve the issue.


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Daniel

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06 Jun 2018 16:25 #6042

Hello
There needs to be a way to prevent reviews which have not been approved from affecting the overall rating. If have it set to not publish until it's been moderated, the review and rating should not make any change to the published ratings.

Ratings should only be accumulated after they have been approved and published.

How can I do this?

Thanks
Robb

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