Topic-icon Problem to validate t subscribed Email ID to verify my Subscription on WDMtech

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09 Aug 2018 12:05 #6253

Please send an email to our Custom Support Team ( you can find the email address on our Contact us page ) from your subscribed Email ID. You'll be provided with the package.


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Daniel

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08 Aug 2018 00:32 #6252

I´m still waiting for an answer, please help me asap.

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04 Aug 2018 17:25 #6251

ok, I saw that in another case you sent a different package version of vquiz to another user. ( www.wdmtech.com/forum/vquiz/1219-can-t-v...tion-on-wdmtech#5126 ) Is it possible to do that? maybe if you can send me the latest version of the package or another version of the package to see if that fix the issue.

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04 Aug 2018 13:38 #6250

I'm sorry but I think you misunderstood the message "TeamViewer and VPN or any remote desktop are NOT allowed"

TeamViewer is not allowed unfortunately.


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Daniel

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04 Aug 2018 12:26 #6249

according to the refund policy: To rectify the issue, FTP and admin login credentials are mandatory (TeamViewer and VPN or any remote desktop are not allowed), if you can not provide login details then, unfortunately, Refund cannot be processed.

We can use a team viewer connection to verify the issue please let me know ASAP.

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04 Aug 2018 05:08 #6245

Hello,
You could provide us the access to only vData component and disable all the other components. And you need to send us an email or submit the information on our Contact us form on a secured connection. If you still have some issue in sharing the details, Can you please check it on any development website and share the access to that website?

Please read our Refund Policy here: www.wdmtech.com/return-and-refund-policy


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Daniel

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03 Aug 2018 22:27 #6244

That solution didn´t work and I can´t provide you the credentials for the FTP server for security reason. I read in another topic that you send a package with the latest version to another user to fix the issue. let me know if you can do the same to fix my problem or I´d have to ask for a refund.

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03 Aug 2018 06:47 #6242

Hello,
Please disable error reporting in Global configuration and make sure you are using the subscribed email address ( not username ) and password to verify your subscription. If it still doesn't work, please share your backend & FTP login credentials via Contact us form, We'll look into it.


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Daniel

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02 Aug 2018 22:22 #6241

I bought the vquiz but when I try to validate the subscription on WDMtech nothing happens. I have a loading animation for a few seconds and nothing. I need to fix this today.

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